FAQ

Thank you for choosing Naiyufa products. We hope you'll enjoy your purchase.

 Please feel free to contact our customer service department if you have any questions or concerns. We are here to help you with anything from placing orders, delivery questions, product price etc.

 Any feedback or review for the products will be highly valued and will motivate us to keeping on improving to serve you better.

 Before email us, let's check the most popular inquiries for quickest answers.

 

I ordered incorrectly, am I able to change an item in my order?

Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.

 

Can I cancel my order?

We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.

 

I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?

If you believe an item is wrong/missing, please contact us immediately. Please kindly send us the picture for the defective part or telling us which part is missing according to the manual. Upon reviewing your email, we will handle the case within 24 hours on working days.

 

I just made an order, when will it be shipped?

 We will ship the order within 1-2 working days and the parcels will be dispatched from the nearest local warehouse which ensures the parcels being delivered in 4-6 working days. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.

 

I was sent a tracking number, but the order shows that it is still in pre-shipment. What is the status of my order?

Shipping labels are created prior to the shipment, which also creates a corresponding tracking number for the package. You will receive a shipping confirmation email at the same time. Please note that this does not indicate that the order has been shipped out. During this stage in the fulfillment process the order will be forwarded to our logistic agency for shipment. In the event that an items in your order is unavailable, you will receive an email from our customer service team to resolve any issues. Additionally, the tracking will update once the package is received and scanned by the courier.